Made To Order Details

3-4 Weeks	Plain Titanium, Cobalt, Zirconium
4-5 Weeks	Carved Titanium, Cobalt, Zirconium, Cerakote, Inlays (Meteorite, Wood, etc), Sleeves (Non-Precious), Damascus Steel
4-6 Weeks	Gemstones, Diamonds, Precious Metals excluding Palladium/Platinum
5-7 Weeks	Custom Bands, Palladium, Platinum

 

Can I return or exchange my Made to Order ring? 

• Made to Order & Custom rings are not eligible for return. We crafted this ring specifically for you and we cannot sell it to another client. Limited style runs are included in this category. 

• Made to Order & Custom rings are eligible for a size and style exchange. Since we do not carry these styles in our inventory it is treated as a return that carries a 20% restocking fee for resizing and 50% restocking fee for style changes of the retail value (not the sale price). Custom rings may carry a higher restocking fee based on complexity of the ring. Contact us for review. 

• Once you notify us by email at info@bandandvow.com that you would like to begin an exchange we will send you an invoice for the cost of the claim. Once this invoice is completed we will send you the Return Authorization Number along with the paperwork and instructions on how to proceed with the exchange.

Can I rush production on my Made to Order ring?

• Rush Fees on Made to Order rings start at $50 and price is confirmed once we speak to the production team. If you would like to place a rush on production please email info@bandandvow.com to request. Rush availability and pricing vary by seasonality and/or workload. 

Lifetime Warranty and Resizing 

• All Made to Order & Custom bands are covered under the Lifetime Warranty. Should a piece fail structurally it will be replaced, a 20% warranty claim fee applies. Guarantee is forfeited if there are signs of abuse or alteration, other than normal wear and tear. Lost/Stolen bands are not covered. Please email info@bandandvow.com to have your claim considered for approval.

• Lifetime Resizing is eligible on Made to Order rings with a $30 claim fee after the first 6 months of the delivery date of your ring. If you require resizing prior to 6 months of the delivery date a 20% restocking fee applies.

Custom Bands Specific Information

• Unless noted, custom pieces carry a lifetime guarantee. If a piece should ever fail because of defect, it will be replaced with a 20% claim fee. Claim fees on size exchanges will vary based on the complexity and style of each custom ring. Custom pieces are not eligible for return. 
• Custom Renderings may be requested before an order is placed. Renderings start at $50 depending on the intricacy of the band. Renderings will be complete within 5 business days.
• The custom band process begins with an appointment to speak with a Wedding Hero. Your appointment will take about 20-30 minutes and you will need access to a computer or smartphone to view a presentation and/or email correspondence. We can typically send a a rendering of your potential custom ring on the spot with our Ring Builder software but if we are unable to provide an image, depending on how detailed your design may be, then we will have to manually create a rendering, a $50 fee applies.