Band & Vow is based out of New Jersey and our warehouse ships out of California. Our customer service team will reply to your concerns within 24 hours of your initial request, but most requests are replied to within the first 3 hours via email.
Our ready to ship rings are typically processed, picked from the warehouse and boxed within 24 hours then it is shipped to you within about 4-5 business days. U.S. shipping is free or you can upgrade to expedited shipping if you're in a hurry!
While most of our rings are processed and shipped within 24 hours of your order, there are a few rings that are made to order and require some lead time or your size may be on back order. We will make every attempt to contact you to discuss alternate options or timing if you are willing to wait for your size to come in stock. You can see the rings that require lead time by reading the product description.
All of our rings come with a Lifetime Warranty and Lifetime Resizing. There are some limitations so be sure to read it all the way through.
Thank you so much for your business and let us know if there's anything we can do to improve your experience!